Thank you for visiting and shopping at Cats.com. Following are the terms and conditions that constitute our Shipping Policy.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Shipment Processing Time
All orders are processed within 15-45 days. If more than 45 days have passed, please email us at [email protected] to review the status of your order.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Refunds will be handled through email if necessary.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. The shipping rates may vary between products, as well as the offer provided for that product. We also accept orders from international customers, so product shipping rates may vary according to country where orders are shipped to.
Risk of Loss
All products purchased through the Site are made pursuant to our shipping policy. The risk of loss and title for such products will pass to you upon our delivery to the carrier. While we will make every reasonable effort to locate and retrieve lost packages, we may not be able to locate your package and are not obligated to do so. Please contact your carrier with any issues related to the delivery of the products.
Customs, Duties, and Taxes
Cats.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged Items in Transport
If there is any damage to the packaging upon delivery, contact us immediately at [email protected]. We will investigate the matter and provide support accordingly.