Smalls is a great food yes! The customer service is horrible! You can't talk to anyone. I have a crisis here. The food was shipped every 2 weeks and it came yesterday.!
I was not the normal box and I found that inside the box was a plastic bag and in the plastic bag was a wet smalls box but the food was frozen. I was under the impression dry ice does not produce water? So what happened? I am afraid to use the food, have emailed them to priority send a new shipment asap to no avail. WHAT DO I DO? WHAT DO I FEED MY 3 CATS UNTIL THE FOOD ARRIVES. I know how important it is to change food slowly and I don't want them to get sick. Can someone help?