Smalls is a great food yes! The customer service is horrible! You can't talk to anyone. I have a crisis here. The food was shipped every 2 weeks and it came yesterday.!
I was not the normal box and I found that inside the box was a plastic bag and in the plastic bag was a wet smalls box but the food was frozen. I was under the impression dry ice does not produce water? So what happened? I am afraid to use the food, have emailed them to priority send a new shipment asap to no avail. WHAT DO I DO? WHAT DO I FEED MY 3 CATS UNTIL THE FOOD ARRIVES. I know how important it is to change food slowly and I don't want them to get sick. Can someone help?
Rebecca
Hi Rebecca,
I'm sorry to hear about your cat food problem. Have you received a new delivery?
If you haven't, I'd recommend feeding a food that is simliar to your current food e.g. same protein source. The other option is feeding a sensitive food, it's still a new food type which isn't ideal as you say but as it's sensitive it may prevent a tummy upset.
We have some suggestions here if it's helpful;
https://cats.com/best-cat-food-for-sensitive-stomach
I hope you get sorted soon,
Aisling